Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. For orders containing multiple items delivered separately, the 14-day return window begins on the delivery date of the last item in the order. If the return period would otherwise expire on a weekend or public holiday, the return window will be extended to the next business day.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at info@apxmoto.com or initiate the request yourself through your account at account.apxmoto.com.

  • Approval: If your return is accepted, we’ll send you the return address and instructions via email.

  • Important: Items sent back to us without first requesting a return will not be accepted.

  • Fees: We do not charge a restocking fee for returns.

Right of Withdrawal (14-Day Cooling-Off Period)

If your merchandise is being shipped, you have the right to withdraw from your purchase and return your order within 14 days for any reason and without justification.

  • 14-Day Withdrawal Window: You must notify us of your decision to withdraw within 14 days of receiving your goods (or the delivery date of the last item if your order was shipped separately). You can notify us by emailing info@apxmoto.com or via account.apxmoto.com.

  • Return Timing: Once you have notified us of your decision to withdraw, you must mail or send the goods back to the address we provide within 14 days of that notification.

  • Return Shipping Responsibility: Customers are responsible for paying their own return shipping costs.

Refunds & Shipping Reimbursements

Refund Timing

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@apxmoto.com.

Outbound Shipping Refunds

When a return/withdrawal is processed, we will refund the purchase price of the item along with the standard (basic) outbound shipping cost you paid to receive the item. Please note that if you chose an expedited or premium shipping method at checkout, only the cost of our standard basic shipping will be refunded.

Exemptions & Non-Returnable Items

Certain types of items are strictly excluded from the right of withdrawal and cannot be returned:

  • Custom Products: Personalized items, special orders, and all items from the "Custom Seat Covers" collection (as they are custom-made to order).

  • Perishable Goods: Food, flowers, or plants.

  • Personal Care Goods: Beauty products, cosmetics, and hygiene items.

  • Hazardous Materials: Flammable liquids, gases, or other hazardous materials.

  • Promotions & Credit: Sale items and gift cards.

Order Cancellations

Orders may be canceled at any time before the item has been fulfilled (processed and shipped). Once an item has been fulfilled, it can no longer be canceled and must instead follow our return and withdrawal policy outlined above. To request a cancellation, please contact us as soon as possible at info@apxmoto.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.